FAQ
Search…
Welcome!
Admin
Getting an Account
Manage Members
Add Subscription
Cancel an Account
Reports and Research
Market Reports
Deep Dive Toolkits
Personas Reports
Design Portal
Database
Wiki
Tracked Apps
Taxonomy
Impact Portal
Impact Portal Overview
Visualizations
Tracker
Tracker
Custom Projects
Custom Work Overview
Economy Teardown - Case
QTRLY Genre Reports - Case
Support Analysis - Case
Development
API Documentation
Customer Support
Slack Channel Integration
New User Experience Videos
Green Screen Problem
Powered By GitBook
Green Screen Problem
What to do when playing a video shows only a green screen with audio

Overview

Playing a video that shows a green screen with audio rather than displaying the desired content is a problem common to Windows operating systems. The reasons for the issue are not singular. Fixing the issue may require several steps. More information on the Green Screen Problem and how to fix it below:

Fixes

Hacks that might temporarily solve issue

  • Play video in another browser
  • Update your web browser
  • Close other browser tabs and windows
  • Delete browser cache data
  • Delete cookies and temporary files on your PC/Mac
  • Reboot your computer
​
Customer Support - Previous
New User Experience Videos
Last modified 9mo ago
Copy link
Contents
Overview
Fixes
Hacks that might temporarily solve issue